Terms & Conditions.

Acceptance of Terms

This website is operated under the brand Svln Fashion by SVLN TECHNOLOGIES PRIVATE LIMITED.

By accessing, browsing, registering on or purchasing from this website, you agree to be bound by these Terms and Conditions and all policies incorporated into them by reference.

If you do not agree with these Terms, you should not place an order or use any feature that requires acceptance of these Terms.

Eligibility to Use the Website

You should use this website and enter into transactions only if you are legally competent to contract under applicable Indian law.

If you are a minor or otherwise not legally competent to enter into a contract, purchases should be made only through or with the involvement of a parent, lawful guardian or other legally competent person.

We may refuse, cancel or restrict transactions where we reasonably believe that the user is not legally capable of entering into the transaction or the transaction may violate applicable law.

Electronic Communications & Contracts

You agree that communications, order information, confirmations, invoices, notices and other records may be provided electronically through the website, email, SMS or other permitted electronic means.

Contracts and communications made through electronic means may have legal validity under applicable Indian law.

Your affirmative action in placing an order, accepting these Terms or completing checkout may constitute electronic acceptance where legally permitted.

Customer Accounts

Certain features may require registration or login. You are responsible for providing accurate and current information and for maintaining the confidentiality of your login credentials.

• Do not share account passwords or OTPs with unauthorised persons.
• Keep your registered mobile number and email address accurate.
• Notify us if you reasonably suspect unauthorised access to your account.
• Do not create accounts using false or misleading identities.

We may restrict or suspend an account where reasonably necessary to protect users, prevent fraud, comply with law or investigate misuse.

Product Information

We endeavour to present product names, descriptions, sizes, specifications, colours, images, prices and other material information accurately and clearly.

Slight differences in colour or appearance may occur because of screen settings, lighting, photography, manufacturing batches or other reasonable variations.

Such reasonable display differences do not affect any statutory rights available where a product is defective, materially different from its description or otherwise covered by applicable consumer law.

Product availability may change without advance notice.

Pricing, Taxes & Charges

Product prices displayed on the website will be the prices applicable at the time of purchase, subject to applicable taxes, delivery charges or other charges clearly disclosed before the order is completed.

We endeavour to ensure that displayed prices are accurate. If an obvious technical, typographical or pricing error occurs, we may contact you before processing the affected order.

We will not intentionally manipulate prices in a manner prohibited by applicable consumer protection or e-commerce law.

Order Placement & Acceptance

Adding a product to the cart does not reserve that product.

When you submit an order, the website may send an automated order acknowledgement. Unless otherwise clearly stated, an automated acknowledgement confirms receipt of the order request and does not necessarily mean that every item has been finally accepted for fulfilment.

An order may be accepted when it is confirmed for fulfilment, dispatched or otherwise expressly accepted by us.

We may decline or cancel an order for legitimate reasons including:

• Product unavailability.
• Incorrect or incomplete delivery details.
• Payment failure.
• Fraud or security concerns.
• Material pricing or technical errors.
• Legal or regulatory restrictions.
• Delivery being unavailable to the destination provided.

Where an order is cancelled after payment has been successfully received, an applicable refund will be processed in accordance with our Refund and Cancellation Policy and applicable law.

Payments

Available payment methods may be displayed at checkout and may vary from time to time.

Payments may be processed by banks, UPI providers, payment gateways, payment aggregators or other third-party payment service providers.

Your use of a third-party payment service may also be subject to the provider's terms, security procedures and policies.

Shipping & Delivery

Orders will be shipped in accordance with our Shipping Policy and the delivery options available for your location.

Any delivery estimate displayed on the website is an estimate unless expressly stated otherwise. Delivery may be affected by courier operations, weather, public holidays, local restrictions, incorrect addresses or events beyond reasonable control.

You are responsible for providing a complete and deliverable shipping address and a contact number that can be used for delivery-related communication.

Order Cancellation

Cancellation requests are governed by our Refund and Cancellation Policy and the status of the order at the time the request is received.

Once an order has entered packing, dispatch or shipment processing, cancellation may no longer be operationally possible.

Cancellation charges, if any are ever applicable, will be imposed only in accordance with applicable law. We will not impose cancellation charges on consumers in a manner prohibited by the Consumer Protection (E-Commerce) Rules, 2020.

If we cancel an eligible prepaid order, the applicable amount received for the cancelled portion will be refunded in accordance with applicable law and our published policy.

Returns, Replacements & Refunds

Eligibility for return, replacement or refund will be determined according to the applicable Return Policy, Refund and Cancellation Policy, product condition, reason for the request and mandatory rights available under Indian consumer law.

A product should not be used, altered, damaged or returned in a condition inconsistent with the requirements stated in the applicable policy, except where such restriction cannot legally be applied.

Where a return or refund request is accepted, the refund will be processed through an appropriate permitted method within the applicable processing period.

Acceptable Use & User Conduct

You must not use the website in a way that is unlawful, fraudulent, abusive or harmful to the website, its customers or third parties.

Prohibited activities include:

• Attempting unauthorised access to the website, accounts, servers or systems.
• Introducing malicious code, malware or harmful software.
• Using false identities or payment information.
• Placing fraudulent orders.
• Abusing coupons, promotions, refunds or return mechanisms.
• Scraping, copying or automatically extracting website content without lawful authority.
• Interfering with normal operation of the website.

Intellectual Property

Subject to third-party rights, the website's brand identity, layout, graphics, text, original photographs, logos, design elements, software and other proprietary content may be protected by intellectual-property laws.

Website access does not grant you ownership of our intellectual property or permission to commercially reproduce, distribute, modify or exploit protected material without authorisation.

Third-party trademarks, product names and content remain the property of their respective owners.

Offers, Coupons & Promotions

Promotional offers, coupon codes and discounts may be subject to additional conditions stated with the relevant promotion.

Unless stated otherwise:

• Offers cannot be exchanged for cash.
• Eligibility may depend on order value, products or promotion period.
• One or more promotions may not be combinable.
• Fraudulent or abusive use may result in withdrawal of promotional benefits.

Nothing in a promotional condition will remove mandatory consumer rights.

Third-Party Services

Our website may use or link to third-party services such as payment processors, courier services, maps, communication platforms or external websites.

Third-party services operate under their own terms and policies. We are not responsible for third-party content or conduct except to the extent responsibility cannot lawfully be excluded.

Website Availability & Disclaimer

We endeavour to keep the website accurate, secure and operational but do not guarantee uninterrupted availability at all times.

Maintenance, technical failures, connectivity issues, security incidents or circumstances beyond reasonable control may temporarily affect website availability.

Information on the website is provided for the purpose of operating our e-commerce store and should not be treated as professional legal, financial or medical advice.

Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be responsible for losses that are remote, indirect or not reasonably foreseeable from the relevant transaction or event.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

Nothing in this clause limits statutory remedies available to a consumer for defective goods, unfair trade practices, misleading representations or other matters protected under applicable consumer law.

Events Beyond Reasonable Control

Performance may be delayed or affected by circumstances reasonably beyond our control, including natural disasters, floods, severe weather, epidemic or pandemic events, strikes, transport disruption, courier interruption, internet or telecommunications failure, civil disturbance, government action or similar events.

Where such an event affects an order, we will take reasonable steps appropriate to the circumstances and applicable law.

Privacy & Personal Data

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable Indian data-protection requirements.

Please review our Privacy Policy for details about information collection, processing, cookies, security, retention and applicable privacy rights.

Governing Law & Jurisdiction

These Terms and transactions through this website are governed by the laws of India.

Subject to mandatory consumer-protection rights relating to forum and jurisdiction, disputes arising from these Terms or the website shall be subject to the jurisdiction of competent courts and authorities having jurisdiction under applicable law.

Changes to these Terms

We may revise these Terms and Conditions from time to time to reflect changes in our operations, website functionality, policies or applicable law.

Updated Terms will be published on this website. Transactions already completed will remain subject to applicable legal rights and obligations.

Contact Information

For questions regarding these Terms and Conditions, contact us using the information below.